Not filed anywhere — decide where these go
Unresolved — nobody owns these
Due for a check-in
Open, but quiet for over a day
Conversations where the customer spoke last
All
Unread
Ticket open
No ticket
Pick a conversation
Your team's texts land here.
Everyone in a group sees the same thread.
Pick a group
A group's texts land here.
| # | Title | Customer | Status | Priority | Assigned | Activity |
|---|
Clients
Everything open for each client, in one place, so nobody has to ask what's going on.
Add a teammate
Your people
Filing
What happens to a text from someone who already has a ticket open.
Loose texts that look like questions are chased on the dashboard until they're filed or marked as needing nothing, so nothing gets lost either way.
Check-ins
Flag a client on the dashboard if nobody has texted them in a while — even with no ticket open.
Days since we last texted them before they show up as "due for a check-in." Any client can be set to a different number, or paused entirely, from the Clients tab.
Automation tokens
For the nightly Claude review. A token can read the queue and tidy up titles and priorities. It can never text a customer, assign work, or resolve anything.